Frequently Asked Questions
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General FAQs:
  1. There is a typographic or printing problem with a Random House book I purchased.
  2. How can I get permission to use a part of a book (or book cover) for a project I am working on?
  3. How can I order books?
  4. I am an educator, how can I order desk and/or examination copies of books?
  5. I write for a newspaper (online service, etc.), and I'd like to request a review copy of a book.
  6. Author Questions
  7. Manuscripts and Agents
  8. Using the Random House website
  9. More questions...

Audiobooks, eBooks, CD-ROMs:
  1. Audiobooks
  2. eBooks and CD-ROMs

Jobs and Careers:
  1. How do I apply for a job with Random House?
  2. How do I apply for a job copy editing, proofreading, or just reading books as a reviewer?
  3. I am interested in doing freelance work (as a copy editor, designer, etc.) for Random House. Whom should I contact?

Technical Support:
  1. I'm having browser problems, what do I do?
  2. How do I get technical support on Prima eGuides?
  3. Your site says I need Acrobat, where can I download it?
  4. How do I contact Princeton Review Software Technical Support?
  5. Who do I contact for technical problems with the Audubon CD Rom?

Businesses and Institutions:
  1. Services for Academics/Schools
  2. Services for Libraries
  3. Business to Business Services

McClelland & Stewart:
  1. I just bought this book and the binding is falling apart and pages are falling out, what should I do?
  2. I am an educator, how can I order desk and/or examination copies of books?
  3. What is the next book in an author's series?
  4. How can I find out if a McClelland & Stewart author has a website?
  5. How can I write an author?
  6. More questions...

Shopping Online:
  1. When will I know the actual taxes on shipping for my order?
  2. Why is this item unavailable for ordering at this time?
  3. I'm a brand new customer, how do I place my first order?
  4. How do I cancel an order?
  5. Why did I get a cancellation notice for my order?
  6. Customer Service
  7. Payment
  8. Returns
  9. Shipping
  10. Accounts
  11. More questions...

Contests:
  1. How do I enter the Random House of Canada bi-weekly giveaway?
  2. How do I enter the MysteryBooks.ca book giveaway?
  3. How do I enter the BookClubs.ca giveaway?

Insight:
  1. What is Insight?

Browse and Search; listen to audio excerpts:
  1. What is Browse & Search?
  2. How do I browse and search the pages of a book?
  3. How can I add browsing and searching to my blog, site, or online bookstore?
  4. With what blog software does Browse & Search work?
  5. How many titles are available for browsing and searching?
  6. More questions...
 
If you don't find the answer to your question here, please send us a comment/question.


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